Workshop & Training MDM Tablet UB

Name

Company Name

Event Name

Sales MICE in-charge

Event in-charge

At MERUSAKA Nusa Dua, we are committed to give high standards of service and facilities. Your valuable feedback is highly appreciated.

Di MERUSAKA Nusa Dua, kami berkomitmen untuk memberikan standar yang prima dalam hal pelayanan dan fasilitas. Saran anda yang bersifat membangun akan sangat kami hargai.

Sales Person

Understanding your needs (Memahami kebutuhan anda)(required)

Service attitude / Professionalism (Sikap pelayanan / Profesionalisme)(required)

Product knowledge (Pengetahuan produk)(required)

Response time to inquiries (Waktu untuk merespon pertanyaan)(required)

Flexibility (Keluwesan)(required)

Efficiency in issuing the event proposal (Efisiensi dalam mengeluarkan proposal acara)(required)

Coordination of the Event / Event Management

Understanding your needs (Memahami kebutuhan anda)(required)

Responds time to your inquiries (Waktu untuk merespon pertanyaan anda)(required)

Product knowledge (Pengetahuan produk)(required)

Flexibility (Keluwesan)(required)

Accessibility (Aksesibilitas)(required)

Attentiveness (Perhatian)(required)

Follow through on arrangement (Menindaklanjuti pengaturan)(required)

Post event follow up (Tindak lanjut setelah event)(required)

While the group was in-house

Efficiency in handling your group check-in (Efisiensi dalam menangani group chek-in anda)(required)

Check-in arrangement

Courtesy upon arrival (Kesopanan saat kedatangan)(required)

Accuracy of reservation (Ketepatan pemesanan)(required)

Speed of Check-in (Kecepatan dalam menangani check-in)(required)

Guest Rooms

Cleanliness (Kebersihan)(required)

Level of comfort (Tingkat kenyamanan)(required)

Sufficient of supplies (Persediaan yang cukup)(required)

Functionality of facilities (Fungsi dari fasilitas)(required)

Maintenance (Pemeliharaan)(required)

Quality of service

Front office agent (Agen kantor depan)(required)

Room butler (Ruangan butler)(required)

Concierge / Guest Service (Concierge / Pelayanan Tamu)(required)

Telephone Operator / Guest Service Center (Telepon Operator / Pusat Pelayanan Tamu)(required)

Laundry Service (Jasa Laundry)(required)

Bellman (Bellman)(required)

Valet Service (Layanan Valet)(required)

Health Club (Klub Kesehatan)(required)

Business Center (Bisnis Center)(required)

Function Room Set up

Reception area / foyer (Area kantor depan / lobi)

Secretariat room (Ruangan sekretariat)

Table arrangement (Pengaturan meja)

Audio Visual (Audio Visual)

Lighting (Pencahayaan)

Sound system (Sistem suara)

Functionality of equipment (Fungsi dari peralatan)

Air conditioning / room temperature (AC / suhu ruangan)

Cleanliness (Kebersihan)

Atmosphere (Suasana)

Food and Beverage

Coffee Breaks

Food Variety (Variasi)

Food Quality (Kualitas)

Food Presentation (Presentasi)

Cocktail / Canapé

Presentation (Presentasi)

Lunch

Presentation (Presentasi)

Dinner

Presentation (Presentasi)

Beverage

Presentation (Presentasi)

Banquet Service Personnel

Accessibility (Aksessibilitas)

Attentiveness (Perhatian)

Responsiveness to request (Tanggapan terhadap permintaan)

Speed of service (Kecepatan pelayanan)

Product knowledge (Pengetahuan produk)

Flexibility in handling on site-changes (Fleksibiltas dalam penanganan perubahan)(required)

The final invoice

Flexibility in accommodating your specific request (Fleksibiltas dalam mengakomodasi permintaan khusus anda)(required)

Efficiency in issuing the invoice (Efisisensi dalam mengeluarkan invoice)(required)

Accuracy (Ketepatan)(required)

Comprehensiveness and clarity (Kelengkapan dan kejelasan)(required)

Completeness (Kelengkapan)(required)

Service in General

Courtesy of service (Kesopanan dalam pelayanan)(required)

Availability of hotel staff (Ketersediaan pegawai hotel)(required)

Grooming of hotel staff (Kebersihan dan kerapian dari pegawai hotel)(required)

Service efficiency of the hotel staff (Efisiensi pelayanan dari pegawai hotel)(required)

Overall impression of hotel (Kesan keseluruhan dari hotel)(required)

Based on your experience, would you consider returning to MERUSAKA NUSA DUA or other HIG hotels in other destinations for your future programs?

Berdasarkan pengalaman Anda, apakah Anda mempertimbangkan untuk kembali ke MERUSAKA NUSA DUA atau hotel HIG yang lainnya sebagai hotel tujuan untuk penyelenggaraan program acara Anda yang berikutnya?

Yes / Iya

No / Tidak

Probably / Mungkin

Please provide the name of any employee (s) who went the “Extra Mile” (Mohon sebutkan nama dari staff kami yang memberikan layanan “Extra Mile”.)

Additional Comment (Komentar tambahan)

Thank you for taking the time to complete this questionnaire, it will help us improve our services and facilities.