Wedding of Ratna & Zaki

At MERUSAKA Nusa Dua, we are committed to give high standards of service and facilities. Your valuable feedback is highly appreciated.

Di MERUSAKA Nusa Dua, kami berkomitmen untuk memberikan standar yang prima dalam hal pelayanan dan fasilitas. Saran anda yang bersifat membangun akan sangat kami hargai.

Sales Person

Sales Person > Understanding your needs (Memahami kebutuhan anda)

Sales Person > Service attitude / Professionalism (Sikap pelayanan / Profesionalisme)

Sales Person > Response time to inquiries (Waktu untuk merespon pertanyaan)

Sales Person > Flexibility (Keluwesan)

Coordination of the Event / Event Management

Event Management > Understanding your needs (Memahami kebutuhan anda)

Event Management > Responds time to your inquiries (Waktu untuk merespon pertanyaan anda)

Event Management > Flexibility (Keluwesan)

Event Management > Attentiveness (Perhatian)

Event Management > Follow through on arrangement (Menindaklanjuti pengaturan)

While the group was in-house

Check-in arrangement

Check-in > Courtesy upon arrival (Kesopanan saat kedatangan)

Check-in > Accuracy of reservation (Ketepatan pemesanan)

Check-in > Speed of Check-in (Kecepatan dalam menangani check-in)

Guest Rooms

Guest Rooms > Cleanliness (Kebersihan)

Guest Rooms > Level of comfort (Tingkat kenyamanan)

Guest Rooms > Functionality of facilities (Fungsi dari fasilitas)

Quality of service

Quality of service > Front office agent (Agen kantor depan)

Quality of service > Concierge / Guest Service (Concierge / Pelayanan Tamu)

Quality of service > Telephone Operator / Guest Service Center (Telepon Operator / Pusat Pelayanan Tamu)

Quality of service > Laundry Service (Jasa Laundry)

Quality of service > Bellman (Bellman)

Quality of service > Health Club (Klub Kesehatan)

Function Room Set up

Function Room Set up > Table arrangement (Pengaturan meja)

Function Room Set up > Audio Visual (Audio Visual)

Function Room Set up > Lighting (Pencahayaan)

Function Room Set up > Sound system (Sistem suara)

Function Room Set up > Air conditioning / room temperature (AC / suhu ruangan)

Function Room Set up > Cleanliness (Kebersihan)

Food and Beverage

Food

Food > Variety (Variasi)

Food > Quality (Kualitas)

Food > Presentation (Presentasi)

Beverage

Beverage > Variety (Variasi)

Beverage > Quality (Kualitas)

Beverage > Presentation (Presentasi)

Banquet Service Personnel

Banquet Service Personnel > Accessibility (Aksessibilitas)

Banquet Service Personnel > Attentiveness (Perhatian)

Banquet Service Personnel > Responsiveness to request (Tanggapan terhadap permintaan)

Banquet Service Personnel > Speed of service (Kecepatan pelayanan)

Banquet Service Personnel > Product knowledge (Pengetahuan produk)

Banquet Service Personnel > Flexibility in handling on site-changes (Fleksibiltas dalam penanganan perubahan)

The final invoice

The final invoice > Flexibility in accommodating your specific request (Fleksibiltas dalam mengakomodasi permintaan khusus anda)

The final invoice > Accuracy (Ketepatan)

The final invoice > Completeness (Kelengkapan)

Service in General

Service in General > Courtesy of service (Kesopanan dalam pelayanan)

Service in General > Availability of hotel staff (Ketersediaan pegawai hotel)

Service in General > Service efficiency of the hotel staff (Efisiensi pelayanan dari pegawai hotel)

Service in General > Overall impression of hotel (Kesan keseluruhan dari hotel)

May we ask if you would consider staying at Merusaka Nusa Dua in the future?
Apakah anda akan datang kembali ke Merusaka Nusa Dua di masa yang akan datang?

Would you be willing to recommend Merusaka to your colleagues or friends?
Apakah anda akan merekomendasikan Merusaka Nusa Dua kepada teman, saudara atau rekan anda?

Thank you for taking the time to complete this questionnaire, it will help us improve our services and facilities.